HelpDesk報表

ServiceDesk Plus中的HelpDesk模塊提供了廣泛的報表，部分如下所列：        

綜合報表
Requests Received Summary by Date by Technician
Requests Received Summary by Date by Category
Requests Received Summary by Date by Priority
Requests Received Summary by Date by Mode
Requests Closed Summary by Date by Technician
Requests Closed Summary by Date by Category
Requests Closed Summary by Date by Priority
Requests Closed Summary by Date by Mode

未解決的請求
Open requests by Priority
Open requests by Department
Open requests by Technician
Open requests by Category
Open requests by Due Date
Open requests by Request Date

過期的請求
Overdue requests by Priority
Overdue requests by Department
Overdue requests by Technician
Overdue requests by Category
Overdue requests by Due Date
Overdue requests by Request Date

SLA違規報表
All SLA violations
SLA violations by category
SLA violations by department
SLA violations by technician

所有請求
Requests by Priority
Requests by Department
Requests by Technician
Requests by Category
Requests by Due Date
Requests by Request Date
Request States by category